You can return or exchange an item within 7 days of delivery. All requests are made through our returns portal: areteystudio.com/apps/return_prime.

Size exchanges

Your first size exchange on an order is free. When you submit your request, mention the size you'd like. We pick up the original item and ship your new size once it passes our quality check. If your size is out of stock, you can choose store credit or a refund instead.

Returns

For returns due to fit or preference, choose how you'd like to be refunded:

• Store credit for the full amount, with no fees. Store credit is valid for 6 months.
• A refund to your original payment method for the full amount, minus a ₹100 reverse pickup fee.

Damaged, defective or incorrect items

If your item arrives damaged or defective, or isn't what you ordered, raise a request through areteystudio.com/apps/return_prime within 7 days of delivery. Then send clear photos to us on WhatsApp at +91 91377 94252 with your order number. We'll send a replacement or refund you in full to your original payment method. You won't pay any pickup fee.

Condition of returned items

Items must be unworn and unwashed, with all tags attached, and returned in their original packaging. Items that don't meet these conditions will be sent back to you, and no refund or store credit will be issued.

How to request a return or exchange

1. Go to areteystudio.com/apps/return_prime and enter your order number and registered email or phone number.
2. Select the item, choose exchange or return, and tell us the reason.
3. We review requests within 24–48 hours. Once your request is approved, pickup is arranged within 1–3 working days.
4. Once your item passes our quality check, we ship your exchange or issue your store credit or refund within 2–3 working days.

Refund timelines

Refunds to your original payment method are processed within 2–3 working days after your item passes our quality check. Your bank may take another 5–7 working days to show the amount in your account.

Cash on delivery orders

Refunds for cash on delivery orders are paid to your UPI ID or bank account. We'll ask for these details once your return is approved. The ₹100 cash on delivery fee is non-refundable.

If your request is declined

If your return doesn't pass our quality check, we'll email you the reason and send the item back to you.

If the portal is unavailable

Message us on WhatsApp at +91 91377 94252 with your order number and we'll process your request.

Questions

WhatsApp: +91 91377 94252. We reply within 24 hours.