Shoulder Pad top

At Aretey Studio, we want your shopping experience to be smooth and joyful. While we take great care to deliver high-quality products, we understand that sometimes fit or fabric preferences may differ. That’s why we offer easy exchanges and returns within 7 days of receiving your order.

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Exchange Policy

• Items must be unused, unwashed, and in original packaging with all tags intact.
• Only one exchange or return per order is allowed.
• Exchanges and refunds are issued as Store Credit (Gift Card), valid for 3 months.
• Items purchased using Store Credit cannot be exchanged or returned again.
• Products not meeting QC standards will be returned to you.
• Exchanges are accepted on all products, except in cases where hygiene or quality concerns apply.
• Size exchanges will be subject to product availability at the time of request.
• Aretey Studio is not responsible for damages caused after product use or due to improper handling or washing.

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Return Policy

• Returns are issued as Store Credit (Gift Card), valid for 3 months.
• Shipping and reverse pickup charges are non-refundable.
• At this stage, Aretey Studio does not process monetary refunds — all approved returns are issued as store credits only.

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How to Apply

(At Aretey’s initial stage, all exchanges and returns will be processed via WhatsApp communication.)

1. Message us on our official WhatsApp number.
2. Share your Order Number and registered email/contact number.
3. Send images of the item and mention your reason for exchange/return (images are mandatory for defective or incorrect products).
4. Confirm Store Credit as your preferred refund option.
5. Submit your request.

Requests are reviewed within 24–48 hours.
Once approved, pickup is arranged within 1–3 working days.
Store Credit will be issued 2–3 working days after pickup, minus the ₹100 reverse pickup charge.

Note: Please take a photo or video while handing over the parcel to the courier as proof, in case of disputes. Only hand over the specific item approved for pickup.

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Important Points

• Reverse pickup fee: ₹100 (deducted from your Store Credit).
• If your request is rejected at QC, you can contact us on WhatsApp for clarification.
• If your package shows as “Delivered” but you haven’t received it, notify us within 3 days (72 hours). Courier companies do not accept complaints beyond this period.
• In the rare case of a manufacturing defect, the issue must be reported within 48 hours of delivery with clear images or videos for verification.

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Customer Care

• WhatsApp Support Only:
• Response Time: Within 24 hours
• No customer care phone line available

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Colour Difference

Product colours may slightly vary due to studio lighting, editing, and individual screen display settings.

At Aretey Studio, we’re committed to delivering your orders with care, transparency, and efficiency across India.
Each order is packed thoughtfully and shipped securely to reach you as soon as possible.

1. Order Processing & Dispatch

• Orders are dispatched within 1–2 business days of placement.
• Our warehouse operates Monday to Saturday, excluding public holidays.
• Pre-order items: For products marked as Preorder, the estimated dispatch timeline will be clearly mentioned on the respective Product Page.

2. Domestic Shipping (India)

• Standard delivery time: 5–6 business days, depending on your location.
• Express Delivery (Mumbai): At checkout, customers within Mumbai may opt for Next-Day Delivery (subject to serviceable pin codes).
• Shipping cost: Standard shipping is free across India. Any applicable express or next-day delivery charges will be displayed at checkout.
• Cash on Delivery (COD): Available for all orders, with a flat fee of ₹150.
• Order tracking: Tracking details are shared via SMS, Email, and WhatsApp once your order has been shipped. You can also track your order using the link provided in your confirmation message.

3. Courier Partners

We work with trusted delivery partners to ensure your order reaches you safely and on time:
• Delhivery
• DTDC
• Blue Dart

Each shipment is trackable, ensuring reliability and accountability at every step.

4. “Delivered but Not Received”

• If your tracking shows “Delivered” but you haven’t received the package, please inform us within 3 days (72 hours) of the delivery update.
• As per courier company policies, no complaints can be raised after 72 hours of marked delivery.
• Aretey Studio will not be liable for claims made beyond this timeframe.
• We advise capturing any photo/video proof of unsealed packages upon receipt for your own record.

5. Delays & Exceptions

While we aim to deliver within the promised timeline, occasional delays may occur due to:
• Weather conditions
• Public holidays or festivals
• Courier service disruptions

In such cases, we’ll ensure you’re informed proactively via WhatsApp or email.

6. Customer Support

For any shipping-related assistance, please contact us via:
• WhatsApp Support: 
• Response Time: Within 24 hours
• No customer care phone line available at this time.